Last revised: 18 August 2026

At Aria Auckland, we are committed to making sure you love your purchase. If you need to make a return, request an exchange, or receive a refund, our policy is set out below.

1. New Zealand Consumer Law & Statutory Rights

Our merchandise comes with guarantees that cannot be excluded under New Zealand consumer law. If a product is defective, does not match its description, or fails to function as intended, you have the right to a remedy, replacement, or refund. These statutory protections apply in addition to our voluntary change-of-mind policy.

2. 30-Day Change-of-Mind Returns

Beyond your legal rights, we offer a 30-day change-of-mind period. You have up to 30 calendar days from the date of parcel delivery to submit a return request if you decide an item is not quite right for you.

3. Required Condition of Returned Goods

To be eligible for a refund, all items must be returned in their original, sellable condition: unworn, unwashed, and unaltered, with all original tags attached and packaging fully intact. For health and hygiene reasons, certain goods cannot be returned once their protective packaging or seal is opened (specifically underwear, swimwear, and pierced jewellery).

4. How to Initiate a Return

Please reach out to our team at info@ariaauckland.com with your order number and the reason for the return. Following authorisation, we will supply the precise return address ([LEGAL OPERATOR - TO BE COMPLETED]). Return facility details are provided solely after approval to ensure safe handling and end-to-end tracking.

5. Return Postage Responsibilities

If you are returning goods due to a change of mind, you are responsible for paying the return postage. If you received a faulty, damaged, or incorrect item, Aria Auckland will cover the total cost of return shipping.

6. Refund Timeline and Payment Method

Following receipt and inspection of your return, your refund will be processed within 7 business days (Monday through Saturday) directly to your original payment method. Depending on your banking provider, the funds may take several additional business days to appear in your account.

7. Order Cancellation Prior to Dispatch

If your parcel has not yet left our facility, please notify us right away at info@ariaauckland.com. Provided fulfillment has not commenced, we will cancel the order immediately and provide a 100% refund.

8. Items Damaged in Transit

Should your order arrive damaged or defective, please contact us within 48 hours of delivery and include supporting photographs of the issue. We will arrange an immediate replacement or full refund at no cost to you.

9. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please email info@ariaauckland.com. Store operator: [LEGAL OPERATOR - TO BE COMPLETED].